Do I have to charge the battery before first use?
Yes, before first use you need to charge the battery completely.
What's the best way to charge the battery?
To charge the battery, please follow these steps:
- Turn the system off with the button on the display before removing the cable from the battery.
- Always activate the battery before you connect a plug. Do this by pressing the button located on the battery.
- Connect the charger to the battery.
- Plug the charger into the socket.
- If applicable, turn on the button on the charger.
Charge the battery at room temperature (between 10 and 30 C°).
Can I charge the battery after each bike ride?
Yes, that's possible. The battery has no 'memory effect', so you can recharge it after every ride.
Which charger can I use best?
We recommend using only the original charger and battery. Santos has several chargers available for the Power Series. Each charger is compatible with a Santos battery, with one exception: the 4Ah charger does not work in combination with a carrier battery. Use the 2Ah or 5Ah charger instead.
How do I check the current battery status?
There are 4 LEDs on the battery to check the charging status:
Check current status:
- 0 LEDs on: 0-20%
- 1 LED on: 21-40%
- 2 LEDs on: 41-60%
- 3 LEDs on: 61-80%
- 4 LEDs on: 81-100%
- 1st LED blinks: 0-24%
- 2nd LED blinks: 25-49%
- 3rd LED blinks: 50-84%
- 4th LED blinks: 85-96%
- 4 LEDs on: 97-100%
What't the best way to store the battery?
- Charge the battery up to 60% - 70% if you won't be using it for a while. Check every 3 months if the battery load is still around 60% - 70% and recharge if necessary.
- Store the battery in a dry space of 10 to 20 C°. Avoid temperature changes.
At room temperature the battery has a self-discharge of about 0.1% per day.
How can I best transport the battery?
When you plan to transport your bicycle, for example by car, it is advisable to remove the battery.
What does DeepSleep mode do?
In the DeepSleep mode, the battery minimizes its own consumption. This mode takes effect when the battery has not been used for 8 days, the voltage limit (approx. 28 volts) has been reached or when the battery button is pressed for 8 seconds.
You can activate the battery from 'DeepSleep' mode by pressing the button on the battery once. All four LEDs light up briefly for confirmation.
The battery is getting warm, is that an issue?
Not, it's no problem of the battery becomes warm during use.
When it's cold, my range decreases. Is that correct?
That's correct, a Li-ion battery performs less as it gets colder. At 0 to 10 degrees below zero, the capacity can be 30% to 40% less. The effect is not permanent.
What does the battery status mean?
The battery status simply displays the remaining percentage of the battery.
What does Remaining Range mean?
The Remaining Range is the radius of action and is determined by the total riding history, the ride history and the current input. This becomes more accurate as you ride more.